The practice of medicine by telephone has the benefit of being convenient, but is no substitute for in-office evaluation.
We try to return calls throughout the day, when able, so it is best to call early between 8:30 AM and 11:00 AM if possible for Urgent Same Day issues.
The telephone is answered outside of office hours by an answering service. This service handles many phones, and at times, when our phone is ringing they will be tied up with other calls. We ask your patience, but wish to re-emphasize that the phone is covered 24 hours per day and 7 days per week. Should it remain unanswered through an inordinate number of rings, it would be best to hang up, and then try again. If still unanswered, call the Deaconess-Glover Hospital Emergency Room and they will try to find us or advise you themselves.
A doctor is on call at all times. The coverage is provided by Needham Family Practice Physicians. The answering service will refer your call to whomever is the covering Physician and the call will be returned as soon as possible. If it has not been returned within an hour, check with the answering service in case the wrong number has been sent to the doctor.